I've had Macbook woes for the past 11 months: first, she failed to recognize the keyboard, mouse, and any external keyboard or mouse that I plugged in. That took 5 weeks to be replaced. Then, the hard drive failed and was completely irrecoverable. That took 6 weeks to be replaced. This past week, same exact hard drive failure. I was convinced I got a lemon.
I live in Costa Rica. Apple guarantees their computers here, but everything takes long and it's harder to get things done. I called Apple U.S. today and, after 3.5+ hours on the phone (and a whole bunch of typical corporate "NO's!"), I have a replacement headed my way.
So what's so special about this treatment? Several things:
- Official policy is that a computer will not be replaced until it has had 3 within-warranty major failures. This was #2.
- They didn't even ask for any paperwork to be sent from the CR office - they took me on my word.
- Because I'll only be in the US for Thanksgiving, they're giving me what's called an "advanced replacement," which means that they're emailing me a prepaid address label for FedEx and at the same time sending me the new computer. I'll mail them the old one back once I'm in the States. Yes, after I already have the new one in my hands.
- They are giving me an upgraded processor, since the computer I bought had an outdated one.
- The new computer comes with a completely new warranty. The one I have now was due to run out in 3 weeks. Now I'm all covered again.
- Free Leopard upgrade.
It is always difficult to experience tech problems, especially hard drive failures. Sometimes, lemons happen. But when your Mac is a lemon, Apple makes good on the problem instead of beating around a very frustrating bush. So to answer your question, yes, you should buy a Mac.
» Valantine's Day ... Last Reply: 10 months ago by vickysecret.
Valentine's Day coincides (3 days off) with my anniversary, so we're going to celebrate our year marker along with VDay. I'm making him a time capsule, with memories from the past year, old ticket stubs, love notes, and a letter to us in 5 years. It'll be an intimate dinner out at our favorite restaurant, followed by a mellow evening in with our homemade presents, candles, and probably a classic romantic movie.